ROVQIX builds custom customer portals with authentication, role-based access, account and order status, document exchange, self-service requests and support history — typically reducing routine inbound enquiries substantially by making status visible without a call.
Most support volume is not problems. It is people asking where something is. A portal answers that question once instead of forty times a day.
The top support question
Enforced at data layer
Who saw and changed what
Typical build
Sessions, invitations, team accounts and permissions enforced at the data layer, not in the interface.
Orders, cases, projects or policies — whatever your customers currently phone to ask about.
Secure upload and download with versioning and retention, replacing email attachments.
The requests your team currently processes manually from an email or a phone call.
Proactive updates when status changes, which prevents the enquiry rather than answering it.
Connected to the systems of record so the portal shows truth rather than a stale copy.
Start with whatever your support team is asked most often, and build only that first.
It depends entirely on what proportion of your enquiries are status questions. We analyse a month of real enquiries during discovery and give you a grounded estimate rather than a generic claim.
Where an API, replica or scheduled export exists, yes. We confirm feasibility during discovery, because a portal showing stale data is worse than no portal.
Usually yes for a portal, but consider magic-link access for low-sensitivity status checks. Forced registration for a simple status query loses more people than it protects.
Yes, and you should. Build status visibility first, measure whether people use it, then add documents and self-service based on what you learn.
Indicative ranges in USD. Every engagement is quoted to a written scope before work starts, so the number you approve is the number you pay.
$2,500 – $5,000
2 weeks
Best for: Defining scope from real enquiry data
$15,000 – $50,000
8–16 weeks
Best for: Reducing support load and improving service
from $1,500 / month
Ongoing
Best for: Portals customers depend on
How we think about this work, in more depth.
Customer portals
A 30-minute call, then a written proposal with scope, price and timeline within two to three working days. No retainer required to get a real number, and no obligation if the answer is that we are not the right fit.